EVALUATION OF THE E-NABIZ APPLICATION USAGE CHARACTERISTICS AND E-HEALTH LITERACY LEVELS OF INDIVIDUALS APPLYING TO THE HOSPITAL

SEDA KAHRAMAN, SELMA PEKGÖR, HAYRİYE ŞENTÜRK

Eurasian Clinical and Analytical Medicine - 2025;13(2):44-48

Department of Family Medicine, Gölköy Community Health Center, Ordu, Turkiye

 

Aim: This study aimed to evaluate e-Nabız usage characteristics, e-health literacy levels, and influencing factors among individuals applying to the hospital. Material and methods: This descriptive, cross-sectional study included 410 individuals aged 18–70 who visited the outpatient clinics of Konya City Hospital. Data were collected using a 31-item questionnaire on sociodemographic characteristics and e-Nabız usage, along with a 10-item e-Health Literacy Scale (EHLS). Statistical analyses were performed using SPSS 22.0. Results: The mean age of participants was 39.43 ± 12.52 years. The mean EHLS score was 26.88 ± 7.35, and the mean e-Nabız knowledge score was 45.75 ± 8.8. Higher e-health literacy was observed among younger (p < 0.001), single (p < 0.001), employed (p < 0.001), and more educated individuals (p < 0.001). Participants aware of (p < 0.001) and using (p < 0.001) e-Nabız had significantly higher e-health literacy. E-Nabız usage was higher among younger (p < 0.001), more educated (p < 0.001), employed (p < 0.001), and chronically healthy individuals (p = 0.009). Those perceiving e-Nabız as secure were likelier to use it (p < 0.001). E-Nabız knowledge correlated positively with e-health literacy (r = 0.220, p < 0.001), while age showed a negative correlation with e-health literacy (r = -0.240, p < 0.001). Discussion: With increasing digitalization in healthcare, proper e-Nabız usage and e-health literacy are vital. Higher e-health literacy was associated with greater e-Nabız usage, while older individuals and those doubting its security used it less. Promoting community awareness and developing user-friendly digital platforms for older adults could improve e-Nabız accessibility and comprehension.