Widyastiwi WIDYASTIWI, Mohammad ROSENO
Hacettepe University Journal of the Faculty of Pharmacy - 2025;45(4):300-315
Pharmacists are essential in providing medication information via oral and written communication. Marked inequalities in sociodemographic characteristics, literacy rates, service quality, and treatment challenges are particularly pronounced among patients with chronic diseases in high-income compared with resource-limited settings. This study aimed to evaluate the quality of medication information, perceptions of oral and written communication, barriers to access, information-seeking behaviors, and their influence on medication adherence in resource-limited settings. A cross-sectional survey was performed with 399 people with chronic disease at public health facilities and hospitals in Bandung, Indonesia. Logistic regression research indicated that patients encountering barriers in obtaining medication information were markedly less likely to comply with therapy (OR=5.878, p<0.05). Interestingly, patients seeking additional information from physicians or the internet also had a higher likelihood of non-adherence (OR = 2.126, p<0.05 and OR = 3.536, p<0.05, respectively). These findings highlight the critical role of pharmacists in providing accurate, accessible, and effectively conveyed medicine information, both in oral and written form, to enhance adherence in chronic patients. Improved strategies to address these barriers and support patient adherence are essential in resource-limited settings.
